Jan. 22, 2015
Mr. Gary Lipperman
Ossining, NY 10562
Dear Mr. Lipperman:
My brother, J.B., has been a resident at Cedar Manor for several months and I received the Family Interview survey.
Most of the questions are not applicable to his situation at the moment, but rather then let the survey go unanswered I am writing to say that thus far we are very satisfied with the care he receives.
We find the nursing and other staff courteous and responsive on the phone and in person when we visit. Wendy Bloch has been very helpful and understanding. When we are on the premises, we observe that the staff is engaged and considerate in dealing with residents.
We appreciate the care J. receives.
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